WHY CHOOSE US?

Knowledge

Knowledge

Our fully technical staff has over 80 years of combined experience in the communications industry. We are continually pushing the envelope to enhance and integrate the newest technology solutions for today and beyond.

Certified

Certified

L3Harris Certified P25 System
L3Harris Certified MASTR III
L3Harris Certified MASTR V
L3Harris Certified Regional Network Manager
L3Harris Network Operations and Management
L3Harris AD for VIDA
L3Harris C3 Maestro Console
L3Harris P25 IP
L3Harris System Config
L3Harris UAS
Alcatel MDR-8000 Operations and Maintenance
Alcatel TSM-8000 Administration and Operation
Microsoft Certified Professional (MCP)
CompTIA Net+ Certified
CompTIA A+ Certified
MikroTik Certified
ComTrain Tower Safety and Rescue Certified
Orbacom Certified Technician
Avtec Scout Dispatch Console Certified
Hirsch Electronics Certified Technician
Watson Dispatch Design Certified
TX/RX In-Building Amplification Systems
L3Harris Authorized Service Center (ASC)
RCM is a Zetron “Premiere” Partner and Service Center
Zetron MAX Console System Certified Technician

Satisfaction

Satisfaction

“…I wouldn’t hesitate to recommend them for radio and networking projects of any size or complexity.” – B. Cobb, IT Manager – Town of Brunswick “RCM appreciates the serious nature of the work we do and the need to make sure the equipment we put in the hands of our Deputy Sheriffs will not fail them when they need it most…” – Sheriff Crandall, Aroostook County “…Their customer service, dedication and ingenuity in managing our issues has always been outstanding!” – Chief Ed Tolan, Falmouth Police Department “RCM’s service is second to none, no matter the time of day or night their, service had been outstanding.” – W. MacFarlane, Dispatch Supervisor – Houlton/Bangor Dispatch

Mac McKnight – President / Systems Engineer

Specializes in programming, troubleshooting, and logistics
16+ years experience in communications equipment configuration, maintenance, testing and installation
Factory-trained and experienced in the service of all L3Harris P25 site, dispatch, and user equipment
Supervised the installation of MSCommNet site and dispatch system equipment
L3Harris certified P25 system technician
L3Harris certified MASTR V technician
L3Harris Trained P25 System Technician
L3Harris Trained Regional Network Manager
L3Harris Trained Network Operations & Management
L3Harris Active Directory on VIDA Architecture
L3Harris P25 Console Operation
L3Harris Microwave Fundamentals
L3Harris P25IP
L3Harris Unified Administration System (UAS)
Alcatel MDR-8000 Operations and Maintenance
Alcatel TSM-8000 Administration and Operation
TAIT DMR Technician Intro
Microsoft Certified Professional (MCP)
CompTIA Net+ Certified
CompTIA A+ Certified
MikroTik Certified
ComTrain Tower Safety and Rescue Certified
Experienced and certified tower climber
Experienced with service and programming of all L3Harris, Kenwood, Motorola, and Tait subscriber radio products
Experienced on all aspects of L3Harris console service
Experienced emergency vehicle equipment installer
Infrastructure Equipment and Implementation Specialist
Co-Chair – Maine State Communications Network (MSCN) Change Management Board
CJIS Certified

Kermit Beaulieu – Operations Director/Senior System Technician/Project Manager

Experienced with large scale project management for commercial and governmental agencies
Expert in 2-way radio system and terminals, with over 18 years of experience
Experience with Microwave systems and alignment
Knowledgable in Cellular voice and data systems, Satellite-based systems, and Terrestrial PTP and TMP systems
Expert in analog, LMR, DMR and P25 systems
L3Harris trained RF radio propagation specialist, and L3Harris P25 Programming Specialist
Experienced with service and programming of L3Harris, Kenwood and Tait radios
Provided Project Management for MSCommNet during the installation of 1100+ vehicle mobile radios
Supervised two rounds of Statewide MSCommNet user radio re-programming phases
CJIS Certified

Josh Leighton- Technician/System Installer

Experienced site and emergency vehicle equipment installer
Assisted with the installation of MSCommNet site equipment at all Central and Southern Maine sites
Specialized in DC Power Plants and Grounding Systems
Assisted with the installation of dispatch consoles at Southern and Central Maine MSCommNet dispatch centers
Experienced in all L3Harris user radio equipment programming
Assisted in programming for the recent state-wide re-programming

Mark Drown – Senior System Technician

Lead RCM Technician for the MSCommNet system
Trained and experienced in the service of all L3Harris P25 site, dispatch, and user equipment
35+ years experience in the wireless communications industry
20 years Ossipee Mountain Electronics / Service Shop Manager and Technical sales designer
5 years New England Dispatch as Owner/Technical Sales Manager
L3Harris Trained P25 System Technician (L3Harris on site engineer)
Trained Alcatel MDR-8000 Operations and Maintenance
Trained Alcatel TSM-8000 Administration and Operation
Experienced on all aspects of L3Harris console service
Supervised the installation of all central and southern Maine MSCommNet site equipment
Managed the installation of equipment at forty-three (43) State of Maine tower sites
Installed over 250 dispatch center console positions, including all State of Maine Orbacom/IPC consoles
CJIS Certified

Pat Dalton – Technician

Pat joined the RCM team in 2019 with a background over 20+ years as a Windows server administrator.
Completed L3Harris training courses – Console Configuration, Network Operation and Maintenance, P25 System Maintenance, Regional Network Manager.
Worked on the State of Maine network upgrade from PR9D, to SR10A.
Proficient with Dispatch Console systems.
Proficient with Aviat Microwave systems
Proficient with MikroTik routers and switches.
Obtained Competent Climber status.

Steve Thompson – Technician

Steve is one of our Chelsea technicians.
He joined the team over 3 years ago.
Has numerous training certifications through Whelen on their Sapphire, Carbide, CORE systems, and Command Software.
With training from Watchguard, and specializing in vehicle upfitting, he knows how to work with vehicles, and will get your vehicle outfitted the right way, the first time.

John Covert – Technician

John has worked for RCM just about a year.
John has many years in the two way radio industry and worked for Maine State Police as a radio tech before going to work for OIT as a supervisor.
John also worked for New England Dispatch installing Orbacorm dispatch consoles.
John brings good experience and many years of experience to the RCM technical department.
John is a good team player and is a good addition to our staff, RCM is so pleased to have him at the Chelsea office.
His range of knowledge is incredibly helpful, and he is a definite asset to our team.

Eric Erickson – Location Manager / Technician

Eric is the Location Manager of our Presque Isle office since 2017, and with over 28 years of experience in Public Safety, he is a benefit to RCM, and our customers.
His knowledge in Two-Way radio communications is exhibited by the completion of multiple large projects with RCM
- Multi Site Radio project for Irving Woodlands LLC.,
- Multi Site Radio project for Versant Power.
- Upgrades for Dispatch Communications for Aroostook County Sheriff’s Dept, Caribou’s Police Dept, Presque Isle’s Police and Fire Depts, and Houlton Police Dept.
His 28+ years working in law enforcement, fire service, and emergency equipment installations give him an advantage to understand what our clients need.
With each county in Maine bringing it’s own set of challenges when establishing and maintaining a large network of radio communications, Aroostook is no different, if anything a bit trickier because of the vast wilderness. Eric and his team have risen to the challenge every time to ensure the highest quality for our customers.

Mark LeDue – Technician

Mark has scaled incredible heights as a tower climber and technician with RCM for over eight years.
He is CommTrain Certified in Tower Climbing and Rescue and has over 12 years in the Two-Way radio industry.
With six years’ experience in the residential and commercial satellite industry.
Four levels completed of RF study at Adelphia Corporate University, we know he is willing to learn new things, and because of this, RCM is confident in his skills to be an asset to our customers.

Will Lovejoy – Technician

Over 20 years experience in Fire Service, with extensive hands-on involvement in emergency response operations.
More than a decade serving as a 9-1-1 dispatcher for Penobscot County Communications, managing high-stress incidents and coordinating multi-agency responses.
Strong background in emergency communications, including radio systems, interoperability, and field-to-dispatch coordination.
Achieved Competent Climber status, installing, maintaining and troubleshooting communications infrastructure.
In-depth technical knowledge of 2-Way radio equipment, Frequencies, and radio systems.
Unique dual perspective from both Dispatch and frontline firefighting roles.
Committed to public safety, teamwork, and continuous improvement in emergency services.
Enjoys the outdoors and takes full advantage of everything Maine has to offer. Hunting, Fishing, and time in the field.

Cody Stover – Technician

Cody brings nearly a decade of expertise in fiber network deployment and infrastructure development to RCM.
His background includes engineering roles where he managed, large-scale fiber initiatives, coordinated cross functional teams, and delivered cost-effective network solutions.
Cody previously served in the US Army bringing a disciplined detail oriented approach to his work.
In his free time you’ll find him with his family on little Sebago Lake and perfecting his swing on the golf course.

Nicole Swett – Location Manager

Nicole’s excellence in customer service has been mastered by over 12+ years of management in the hospitality industry.
Her organizational, and logistical planning has shone bright time and time again, proven by her ability to make difficult projects appear easy with a modest crew.
Her strategic thinking, adaptability and effective communication skills keep Portland’s technician crew in balance, while always supporting customers with consistent accuracy.
Nicole’s keenness towards technical aspects, gives her an advantage, as she is constantly learning from our highly skilled technicians on the job.

Phil Alexander – Location Manager

Phil is our Chelsea locations manager and is incredibly multitalented.
He has worked in the industry since 1998 and has been part of the RCM team for over 20 years.
As an RCM employee he has worked on multiple large projects, including installions for all of the emergency vehicles for the Maine Dept. of Conservation.
His intellect is vast when it comes to the equipment we sell, he can do just about everything from programming, to install, and answer just about any question you may have, and if he doesn’t know the answer, he will find it.
His extensive experience setting up and installing equipment in emergency, and non-emergency vehicles, affords him the availability to troubleshoot any issue.
One of Phil’s personal pursuits is metal working, whether that’s machining or fabrication, this gives him an advantage to installations, as it strengthens his ability to look at a project and visualize different ways to complete the task at hand.